Terms of Use

Please read the following Terms & Conditions and general instructions regarding your purchase.

1. Please verify the weight and condition of the jewellery at the time of delivery. Bholasons Jewellers will not be responsible for any damage or breakage of jewellery after it is delivered to the customer.
2. Any payments, purchases and/or exchanges of Rs 2 lac and above will require a self-attested copy of your PAN Card. All transactions of Rs 50,000 and above will require a self-attested copy of your ID proof.
3. For payments made through cheque or demand draft or any other electronic payment, delivery will be made only after the realisation of the instrument amount.
4. To avail of the exchange/buyback policy, please submit your original computer-generated sales invoice, certificates and ID proof. In case of exchange or buyback, we will deduct all applicable taxes, card commissions, making charges and discounts, if any.
5. All payments for buyback, in excess of Rs 10,000, will be made within 10 to 15 working days in the customer’s name either through an Account Payee Cheque, Cross Demand Draft or NEFT/RTGS.
6. We offer a product exchange with ZERO deduction only in cases of unused gold and diamond jewellery which is exchanged within 7 days from the date of invoice.
7. Customised jewellery or any damage in jewellery due to negligence of the customer, cannot be exchanged or refunded. However, we will be happy to repair or alter it for you per your needs.
8. We offer lifetime maintenance and repair for jewellery purchased from us. Please ensure that your jewellery is handled with care, as our policy does not cover mishandling like breakage, bending, chipping of enamel, fallen diamonds and stones, etc. Any material used during repair, like diamonds, precious stones or metal, will be chargeable.
9. While normal wear and tear is to be expected, we cannot issue any credit against jewellery that has been mishandled, damaged, or shows stone defects like cracks, replacements and alterations.
10. Bholasons is not liable to pay any interest on an advance amount received from the customer against the purchase of product. Unless agreed to in writing by Bholasons Jewellers, the rate of gold cannot be fixed in respect of any advance given by the customer.
11. All transactions are governed by applicable Indian law. In case of any dispute, only courts in Delhi shall have the jurisdiction.
12. Bholasons Jewellers reserves the right to modify these Terms & Conditions from time to time.